Stargas Return Policy
Return of Full Cylinder Items
We will give credit for full cylinder items returned within 14 days from date of supply, as long as:
-
We are satisfied that gas has not been withdrawn, and that no contamination has occurred.
-
Our quality procedures for that product do not require the cylinder to be emptied and refilled (this is normal practice for medical and custom-made mixtures, and may also apply to some other products).
-
It is a standard Stargas stock item and not one specifically obtained for the customer.
-
The cylinder is full. We cannot give any credit for part full cylinders.
-
We do not have to test the contents (quality and/or quantity) of the returned cylinders to confirm gas levels.
Returns will need to be checked and approved by Stargas before any credit is given.