Stargas Return Policy
Return of Full Cylinder Items
We will give credit for full cylinder items returned within 14 days from date of supply, as long as:
We are satisfied that gas has not been withdrawn, and that no contamination has occurred.
Our quality procedures for that product do not require the cylinder to be emptied and refilled (this is normal practice for medical and custom-made mixtures, and may also apply to some other products).
It is a standard Stargas stock item and not one specifically obtained for the customer.
The cylinder is full. We cannot give any credit for part full cylinders.
We do not have to test the contents (quality and/or quantity) of the returned cylinders to confirm gas levels.
Returns will need to be checked and approved by Stargas before any credit is given.